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Deliveries Process and Options:
We send our love and products worldwide. You will be advised on the delivery cost at the shopping cart purchase phrase after you input your address.
Deliveries outside to the UK may incur import or export taxes and other expenses that are your responsibility, we advise that you check with your local tax authority before you making the purchase.
All our outbound deliveries are signed for.
Excluding Christmas and New Year holidays, orders placed before 14:00 GMT will be shipped the same day including Friday - orders placed after this time will be shipped the following working day.
Express Delivery - Next working day courier service.
Standard Delivery - 1st Class Signed For Letter or Parcel Post. This is not a guaranteed service and products can only be traced once a delivery has been made or attempted.
Delivery method can be selected during the checkout process. Costs are calculated by weight and displayed once the delivery method is selected.
Here are your options:
Free Delivery (4-5 days) – for UK mainland only order and over £50
Freebies have a cost and in our case it is time, our free delivery service normally arrives within 4-5 days. However, please allow up to 10 days from your order date to contact us, to allow for any delivery agent issues
1st Class Delivery (1-2 days) - Royal Mail -1st Class Post £4.25
Using the Royal Mail for local UK delivery as a UK stand 1st Class will arrive to you within 1-2 working days. However, please allow up to 7 days from your order date to contact us, to allow for any delivery agent issues.
Next Day Express Delivery Service – Royal Mail/DPD/Parcelforce - £6.95 /£9.95
Orders paid and received by 14:00 will be dispatched the same day and arrive on the next working day via Royal Mail or via courier. Please ensure someone will be there to sign for the delivery.
Summary of delivery options:
- Free Delivery (4-5 days) £0
- 1st Class Delivery (1-2 days) £4.25
- Next Day Express Delivery Service (08:00-18:00) - £6.95
- Next Day Saturday Delivery (08:00-12:00) - £9.95
- Rest of the world orders (7-14 days)– Royal Mail - £13.00
If your country appears on the drop down menu then we ship there. Allow between 7-14 days delivery, depending to your distance from the UK.
Contigi Limited is committed to ensuring that you receive the goods that you order from us in a good condition. We offer a flexible returns policy:
Return Goods Process
In order to ensure that your returned goods are processed in a timely fashion, you should contact us with your Returns Authorisation Number (RAN) before sending any items back to us. Any product returned without an RAN will be refused. You must also return a copy of your Original Sales Invoice that is sent with the order as proof of purchase.
For your protection, please send items back well packaged and using the Royal Mail 1st Class posting or Standard Parcel Service for items weighing over 1kg. Please also ensure you retain your proof of posting for your reference. Contigi Limited cannot be held liable for items lost or damaged in transit by any postal service.
Goods are not sold on a trial basis and unwanted goods that have been used can only be returned if they can be restocked as new. Items that have had their seals broken or need to be repackaged will be subject to a minimum handling fee of 25% off the purchase price to cover the inspection and packaging costs. We also reserve the right to refuse to refund monies for goods bought in error, which are not re-saleable.
Incorrect, Faulty or Damaged Goods
In the unlikely event that a product arrives damaged or faulty, please contact us within 7 days. We will issue you with an RAN (Returns Authorisation Number) and refund your postage or replace postage free. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products ordered please email our customer services team, quoting your order number.
All items suspected of damage or showing a fault, will be tested by us on receipt. If no fault can be found then the item will be returned to you at your own cost. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense. If you are returning items for exchange please be aware that a second shipping charge may apply.
Your statutory rights as a consumer are not affected by this.
All monies paid for cancelled goods will be refunded within 30 days from date of cancellation.
Please note: It is a legal requirement that you take care of the goods and you are responsible for the carriage costs of returning goods to us unless we delivered goods to you in error, or if goods are faulty.
By law you have the right to cancel any order within seven days of the day after the item is received. Therefore, you can cancel your order up to 7 days after the receipt of your order and your statutory rights will not be affected. To cancel your order, send an email to our customer services team using the form on this website, quoting your order number. If the order has not been despatched, we will ensure we stop the delivery process. If however the order has already been sent, please inform us you wish to exercise your right to cancel your order and request an RAN (Returns Authorisation Number). We will refund your money less any delivery costs. Please ensure all items are complete and in the original packaging. They must be unused and in resalable condition. The items must be returned in an unused condition to qualify for a refund under the "cooling off period".